Making Connections HC25 friction-free customer experience—a feat that

friction-free customer experience—a feat that siloed companies struggle to achieve

author of Parallel Hells 'A brilliantly simple idea

even after forty years

particularly in digital technologies

personal window into forgotten historical views of eccentric and socially transcendent and disturbing behaviours - and their resonance in life today

Making Connections HC25 friction-free customer experience—a feat thatOnline collaboration can be a powerful means of encouraging language learners to make connections between their local community and people from other cultural backgrounds. In doing so, learners develop their language skills while exploring different attitudes, values and beliefs. The authors of this book draw on 20 years of participation in numerous online intercultural exchanges to offer teachers a down to earth guide to finding partners, choosing a